Need to return an item? No problem! You will just need your order number and the email address associated with your account to get started.
DEPZOL will be able to proceed the return within 30 days from the date you received the items, and release the refund within 7 days after receipt of proper return.
The following criteria must be met in order to be eligible for a refund.
Item(s) returned for a refund will incur a 20% restocking fee.
Item(s) must be in their original packaging, along with all accessories.
Item(s) must be returned via a traceable shipping method with delivery confirmation.
All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
Returned items eligible for a refund will be refunded for the cost of the item returned only, minus the 20% restocking fee. We do not refund shipping costs.
Incorrect Addresses and Undeliverable Packages:
Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional USD$15 charge if a re-shipment is needed.
Orders that have been deemed undeliverable by the courier and have been returned to us are subject to a charge of 30% order value as a restocking fee. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.
Defective or Faulty Items:
If there is a problem with your order, contact firstname.lastname@example.org within 30 days from the date you received the items. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction.
In order to begin the return and process, please send an email with videos that clearly illustrate the issue & your order number to email@example.com
Please confirm the address with us before you return the items.
*Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
To start a return please contact us first E-mail:firstname.lastname@example.org. Once complete, mail the item back to us using the most economical shipping method.
Room-508, HongtaoChuangke Dasha Building#7, Qinghu Industrial City, Longhua District, Shenzhen,518019